Le Waf Shipping Policy
Shipping options for retail customers include Fedex Ground and Express Saver shipping.
Our shipping days are Mondays – Thursday. Orders placed after 6pm on Thursdays will ship out the following Monday.
Please allow 1–2 business days for order processing.
Orders shipped within the 48 contiguous states with Ground Shipping arrive within 3-5 business days for in-stock items. Please allow up to 2 additional days for rural zip codes.
During checkout, you must certify you are providing a valid and complete shipping address. Please be sure to check your shipping address for errors before completing your order. We are not responsible for products shipped to the wrong and/or incomplete address due to input error.
Additionally, we will not refund or reship orders that were sent to an incorrect and/or incomplete address due to user error. No Exceptions.
We do not ship to Hawaii, Alaska or Puerto Rico. Shipping only available within the continental US.
Due to international regulations, we are unable to ship internationally. Orders with an international shipping address will not be processed.
We cannot make deliveries on Sundays, Thanksgiving, Christmas, New Years’ Day, and other National Holidays.
Shipping costs are automatically calculated at checkout based on distance, weight, volume and your chosen shipping option.
Carriers and Tracking
Orders ship exclusively via FedEx. Tracking information can be found by entering your tracking number provided directly through the FedEx website.
You will receive a confirmation email with tracking information the day your order ships. A valid email address must be entered to receive this information. We are not responsible for undelivered shipments
**Please thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at email@example.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern.
Returns and Exchange
If you are unsatisfied with your order, you can return it for a refund or exchange with another item. Please direct all refunds or quality concerns to Customer Support by emailing firstname.lastname@example.org.
You must make your refund request within 14 days after placing your order. Please indicate in your request whether you want a refund or an exchange. Customers are responsible for the cost of return shipping.
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